Return with RMA - Return Merchanise Authorization
YOU CAN RETURN A MALFUNCTIONING PRODUCT WITH RMA – RETURN MERCHANDISE AUTHORIZATION.
In case you experience a malfunctioning product from AWILCO you can return the product with our RMA – Return Merchandise Authorization.
RMA is an arrangement in which AWILCO agrees to have an item shipped back in exchange for a refund or credit due to a product defect or malfunction. The authorization is numbered.
You must fill out the RMA form and wait to receive a RMA number before returning the defective unit.
HERE’S HOW YOU DO IT
- Please download our RMA form as an input-ready PDF file here >
- Fill in the RMA form and save the pdf on your computer
- Send the form to email@example.com
- AWILCO will confirm the receipt of your form and provide you with the RMA number for later reference as well as the return information within 2 working days
- After additionally 2 working days you will receive our suggestion for the following steps.
Feel free to contact us if you have any questions regarding a return of a malfunctioning product:
Phone: +45 56 56 54 00
Please always refer to the RMA number when you contact us.